Due to the perishable nature of wine and the regulatory restrictions surrounding its sale, all sales of wine products through our website are considered final. Once an order has been successfully placed, it cannot be refunded, returned, or exchanged.
We understand that exceptional circumstances may arise, and we encourage customers to reach out to our customer service team promptly should they encounter any issues with their order. Our team is committed to providing assistance and resolving any concerns to the best of our ability within the confines of our policies and regulations. Thank you for your understanding and cooperation in adhering to our sales policy. Should you have any further questions or require assistance, please do not hesitate to contact us.